PC Richards a Rip Off

FARMINDALE, NEW YORK -- September 2007, purchased a Malbar Washer Dryer WD1000 combo unit w/ a 3 yr extended service plan. Was delivered by Malbar within a couple of days. Months after, reading the literature it was apparent that Malbar omitted packaging the shipping bolts required to move the machine. I called back and insisted on having it. The pissed off Tech dropped it off along w/ some extended hoses that I had bought. August 2009, I moved from Astoria to Manhattan, personally installed the bolts (thought I was qualified in having my Master'??s in Engineering) and ensured that the reputable, moving company moved the unit in the upright position.

The machine was then reinstalled and worked well until June 23, 2010. That night during the washing cycle, there was a loud explosion along w/ sparking and smoke coming from the top of the machine. I hastily unplugged it, disconnected the plumbing and pulled it off the wall to ensure that it did not catch the building on fire. Next day I called Malbar to set up service, spoke to Nancy (nice lady) and explained what happened. She had asked if I had moved (nothing else), and asked me to update my address w/ both Malbar and PC Richards, I did. Service Tech came out, same guy that installed the machine, pissed that he could not get parking, and started arguing w/ me from the front door..

"This is not the same address, why did you move the machine? Why did you move the machine? I can't deal w/ this **" Additionally, he did not remove any panels of the machine, continued arguing, and started writing. When I engaged him, thinking that he was over his parking woes, he stated that the machine had "?structural damages causing the electrical sparking incurred due to the move". I asked, "all that by just looking at the machine?" He responded "yeah smart guy. Deal w/ it. Wait for the report."

As soon as he left, I called Nancy to report his unprofessional conduct. Her response "He'??s usually like that." Called PC Richards few days later, and spoke to several folks. One stated that they'??ll send a PC Richards tech to check it out and would call back when appointment was confirmed, still waiting! I called back on 7/6/10 to follow up, spoke to Cassidy (refused to give her last name), who informed, that due to "??customer neglect"? I voided my warranty stating that I had moved the machine without the shipping bolts as indicated in Malbar's report. I couldn't believe it, and asked her to send out their PC Richards Tech to confirm that. She responded "it's your word against theirs".

No need to confirm! I asked for their NYC consumer affairs ID#, she stated that they did not have one. Asked her to check w/ her supervisor which she did stating that they did not have a NYC Consumer Affairs ID#! I explained that they were breaking the law and furnished her w/ the ID #. I couldn't believe it, a company like PC Richards and Son's lacks the professionalism. The integrity, the rational to properly investigate legitimate consumer concerns only to advocate the capitalistic gains for both their manufactures and themselves. I would never patronize PC Richards and their warranty ever again. Apparently, their spin on their customers are "??there goes another sucker!"?

To know more click link :-  http://mythreecents.com/reviews/pc-richards

The customer service at the Paramus store P C Richard & Son is a joke.

I am probably among the easiest customers P C Richard & Son in Paramus NJ have seen. I wanted a TV, knew the exact model and size I wanted, had the money in hand, and just wanted a competitive rate from Best Buy. The customer service at the Paramus store P C Richard & Son is a joke. They don't know their products. They don't know what the cost of items are. And when I asked what the final cost would be tv+tax+delivery, our ineffecient salesman said it would be too much trouble to look that up unless it was for the actual sale. But because their price was a few hunderd dollars less than Best Buy I bought the TV. Since then I have had nothing but trouble from each and every person I have talked to at P C Richard & Son. It took me 1 hour on the phone to change my delivery date. I was also told at the store that I could call up 24 hours before hand to get a time of when the tv would be delivered. I have now called 24 hours before hand, and they say I have to wait until the morning of to find out what my 4 hour window will be. I will NEVER buy another items from this store again. I would have much rather paid the extra $200 at Best Buy to avoid all this hassel. After this experience I will make sure no one I know gives a penny to this poorly run company.

To know more click link:- http://www.complaintsboard.com/complaints/pc-richards-c381202.html 

PC Richards - Worst Repair Service

Washer less then 3 years old.On 8/29/15 motor goes, they fix it on 9/3.

On 9/24/15 the washer starts leaking all over. Call and have to wait till 9/30 for them to send a repairman. He comes is here less then 5 mins and tells me they

need to order a new pump kit. OK at this point without a washer for 6 days.

Keep calling ..finally on 10/7/15 they say the part will be in on 10/10....10/10 the repairman shows up with the wrong PART!!! So now they say the part will be in

on 10/12 they will be here to fix it on 10/13..Today is 10/13 so I call them to get a time and she tells me that I'm scheduled for 10/14!!! So at this point I've been

without a washer for over 19 days!!!

It's been costing quite a lot to have to go to the laundromat !!!Worst..Worst repair service ever!  Will NEVER be buying anything from PCRichards again and will be

telling everyone I know not to also!!! I hate PC  Richards. They are worst.

To know more click link:- http://www.yelp.com/biz/p-c-richard-and-son-astoria