PC Richards - Late delivery

Hello.
I would like to complain about the quality of service that I have received during me resent purchase at the PC Richard store at Union Square.
I purchased a TV on September the 1st. The delivery date was set to Friday, September the 5th by the salesperson.
On Friday the 5th I tried several times to get a delivery time from the automatic call system (and I was home all day waiting for the delivery), but my delivery tracking number wasn’t in the system. I called the store and after a long wait (55 minutes!) the answer that I was given is that the salesperson has made a mistake and my delivery would be only on Saturday, the 6th. I tried to explain to the person in charge that was speaking to me that this delay is a huge problem for me for several reasons – first of all, I am not available on Saturday (I am Jewish and Saturday is a holly day for us and we are not allowed to do any work), second, the cable installation was earlier on Friday evening, and without a TV there is going a problem with the installation. The person who spoke to me said that there is nothing that he can do, but he promise me that the delivery personal will take care of the installation and connection of the TV to the cable box, and he is willing to compensate me for the inconvenience on amount of 40$.
I asked to speak with the manager and he promise to me that a manager will call me during the day or at Saturday morning.
On Saturday morning, after delivery persons have delivered the TV, during the installation, another problem was discovered – there is no HDMI cable to connect the TV to the TV cable box. I tried to explain to the delivery personal that I was promised that all installation issues will be taken care of, but in vain. I called the store and asked to speak to the manager and tried to explain the situation to him. He was very rude, didn’t even tried to listen or take a responsibility for the mistake that was made by the salesperson and his only solution was to suggest to cancel the purchase.
I once again tried to ask to speak with someone in charge, which is willing to take a responsibility for the enormous inconvenience that was caused to me. Once again, I was promised that he will call me…I am still waiting.
In conclusion: the TV was set up using my HDMI cable (50$ value). I spoke to the cable company and they told me that due the lacking of TV during the installation they couldn’t do anything on the subject. No manager ever called me back and tried to deal with the situation. No compensation was received on my account.
I would like to point out that I am a returning customer, just last mount I bought a refrigerator in the same store.

I am strongly suggest that this matter will be taken seriously by the store management. I personally never again will buy anything from your store, and I will recommend all my friends, family work colleges and my other acquaintances never buy anything from PC Richard. As well, I will appeal to Jewish community and press in NY area to warn them of the poor quality of service and inconsideration in religious filings of the buyers by the store management.
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PC Richards - Maytag 5000 series Washing Machine

I was having issues with my Maytag 5000 series washer.I called for an appointment and needed to wait a week for an appointment.
When the PC Richard repairman arrived he said he needed to order the part and would take a week for the part to come in. When the repairman came the SECOND time we found out that he ordered the wrong part and we needed to wait another week for the new part. The THIRD time the repairman came and we thought the problem was fixed until I went to use the washing machine and it did not work. Called and tried to speak with a supervisor but was told that a supervisor would call me back.
I'm still waiting. I asked if they would be able to come that same day to fix the issue since I have been waiting over a month and the woman laughed and said that's impossible I would have to wait another week.

I will never purchase a major appliance from PC Richard again because of the service department.I will bring my business to another department store that knows how to treat customers and have competent service technicians that don't need to come 4 or 5 times to repair an appliance.

To know more click on the link: http://pc-richards.pissedconsumer.com/

PC Richards - Delivery guys are the worst

I purchased a 65 inches samsung tv and Bose speakers .the delivery guys did not want to take down the old tv and mount the new one .they said they are not supposed to do it they have lot of attitude.They did not want to do the wiring of course which was already done , they don't have any knowledge about installing they tried to attach the bracket on the tv which they suceeded after quiet a few tries, which I think is not proffessionlism .
If you ask any questions the only answer I got was "I am not supposed to do this "" I told you so many times you are not listening . I don.t understan what the *** are you supposed to do .when they charged me $400 for installation and delivery.the *** sales man tricked us .

He just wanted to get commission .never ever believe these *** guys think these delivery people are jealous when they see you buying expensive stuff .Guess we are also not supposed to tip them .dont even tip these bastards.
To get more details visit: http://pc-richards.pissedconsumer.com/

PC Richards - Horrible.. I will NEVER buy anything from them again!!

Walked into the store and was greeted by a salesman with his hand (literally) down his paints.Looking for a 24" range , only had one to choose from.
Also looking for a small refrig.. and again only had one to choose from. disappointing . Delivery guys damaged my bricks with their truck.
They didn't even put the refrig. handles on.. what if I couldn't do it.. VERY UNPROFESSIOAL .
Over priced and crappy service.. STAY AWAY!!! go somewhere else.. their not the only store around..
They will never get my money again.

Also don't let them talk you into any extended warranty.Big waste of money.

Top know more click on the link: http://www.yelp.com/biz/p-c-richard-and-son-new-york-city-union-square

PC Richards - Horrible washer

Had this same washer about 2 years when I noticed rust forming around the bleach dispenser AND THEN the waher just stopped working.Had the repair guys come out & it needed a new part for the motor.

About a year later, a hose came loose from the back and an entire load of dirty water drained out all over my laundry room floor & went through the ceiling of my sons bedroom down below! What a mess!! Intermittenetly, the washer stops and I get this strange letter cose in the display which is not listed anywhere in the book. Have no clue what it means!

Have to cancel the cycle & wait a few hours and then it will start again!

I'm done with this washer!DO NOT BUY IT!

To know more click on the link: http://pc-richards.pissedconsumer.com/

PC Richards - Delivery Men Horror

I had the worst experience with delivery!! First off the damage that was caused by your two incompetent delivery men far outweighs the price of the refrigerator. The delivery men could not lift the refrigerator up, so they proceeded to drag and bounce the dolly up my new paver steps and walkway. This was after I told them that they would have to pick it up. When they reached my front door which are double doors they proceeded to scratch the door, and had the nerve to proceed up the interior stairs after my husband told them to stop. The one delivery man had the audacity to get an attitude with my husband, and said “I not scratch nothing” (he did not speak English well), and advanced up the stairs scratching the wall with no precaution. As they entered my kitchen the two dropped the refrigerator in the spot and said sign. My husband and I were incensed and in disbelief, and said no you have to level out the refrigerator and the doors. The one man knelt down, and said “can’t be done”. I then told them take it back I do not want it, as it was vibrating and making a loud sound because it was damage and not leveled.
I immediately called the store and asked for the Manager James Langford who was not around at the time, so I told the two men to take the appliance out of my house. The one young man who had the attitude before malevolently pulled the refrigerator from the corner, and gouged scratches into my wood floor all the way to my interior steps. They then had the tenacity to wheel and bounce the dolly down my steps and pavers again, which caused my pavers to pop up and others to bend forward.
To say that I am a dissatisfied customer would be an understatement. I want action taken by PC Richards to repair all the damage done. I will take this further if need be. I demand a call back from someone who is going to rectify, and reimburse me for this damage. Just to reiterate the following damages are as follows: Paver steps torn away from main base, door scratched, interior wall scratched, and kitchen wood floors scratched.
The General Manager James did see that I was very upset when I arrived at the store, and was sympathetic as he took my statement down. I believe he reported it to the claims department, claims number 67-351200. Again, he worked fast, but this does not fix the damage done to my property.

Again, I cannot say it enough I am beyond dissatisfied. To know more click on the link
http://pc-richards.pissedconsumer.com/horrible-washer-20150308605327.html

PC Richards got the worst customer service

NEW YORK, NEW YORK -- So I got a new flat screen TV from PC Richards. One month after I got it delivered to my home, the TV went bad, it wasn't big dill because I got the extended warranty and in 24 hours a technician showed up at my door step and took my TV for reparation.

14 days later and still no phone call, I decided to call pc Richards myself. After a short conversation with a phone representative it turn out that no one started to work on my TV cause the technicians over their work only Mon-Fri. I was informed that they still don't know what the problem is, but as soon as they going to figure it out, they going to fix it.

7 days went by and still nothing. I got tried of being mister nice guy and decided to call there every day asking about my TV. I guess it worked cause after 7 days the manager of the customer service center admit that they had no idea what they doing and gave me full credit to go and buy a new TV.

I wish this how my story ended; regretfully I was missing my metal bars that I used to hang my TV on the wall with. The bars used to be attach to my old TV and for some reason, no matter how many times I called the customer service center, I can't seem to get them back to me. It's been a month and 2 weeks now and I'm still on the phone with them almost every day. They schedule a drop off, I take the off from work and then they don't show up.

KEEP AWAY FROM PC RIDCHARDDS!!!!!

To know more click link:- http://www.consumeraffairs.com/home_electronics/pc_richard_home_electronics.html