PC Richards - Maytag 5000 series Washing Machine

I was having issues with my Maytag 5000 series washer.I called for an appointment and needed to wait a week for an appointment.
When the PC Richard repairman arrived he said he needed to order the part and would take a week for the part to come in. When the repairman came the SECOND time we found out that he ordered the wrong part and we needed to wait another week for the new part. The THIRD time the repairman came and we thought the problem was fixed until I went to use the washing machine and it did not work. Called and tried to speak with a supervisor but was told that a supervisor would call me back.
I'm still waiting. I asked if they would be able to come that same day to fix the issue since I have been waiting over a month and the woman laughed and said that's impossible I would have to wait another week.

I will never purchase a major appliance from PC Richard again because of the service department.I will bring my business to another department store that knows how to treat customers and have competent service technicians that don't need to come 4 or 5 times to repair an appliance.

To know more click on the link: http://pc-richards.pissedconsumer.com/

PC Richards - Delivery guys are the worst

I purchased a 65 inches samsung tv and Bose speakers .the delivery guys did not want to take down the old tv and mount the new one .they said they are not supposed to do it they have lot of attitude.They did not want to do the wiring of course which was already done , they don't have any knowledge about installing they tried to attach the bracket on the tv which they suceeded after quiet a few tries, which I think is not proffessionlism .
If you ask any questions the only answer I got was "I am not supposed to do this "" I told you so many times you are not listening . I don.t understan what the *** are you supposed to do .when they charged me $400 for installation and delivery.the *** sales man tricked us .

He just wanted to get commission .never ever believe these *** guys think these delivery people are jealous when they see you buying expensive stuff .Guess we are also not supposed to tip them .dont even tip these bastards.
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PC Richards - Horrible.. I will NEVER buy anything from them again!!

Walked into the store and was greeted by a salesman with his hand (literally) down his paints.Looking for a 24" range , only had one to choose from.
Also looking for a small refrig.. and again only had one to choose from. disappointing . Delivery guys damaged my bricks with their truck.
They didn't even put the refrig. handles on.. what if I couldn't do it.. VERY UNPROFESSIOAL .
Over priced and crappy service.. STAY AWAY!!! go somewhere else.. their not the only store around..
They will never get my money again.

Also don't let them talk you into any extended warranty.Big waste of money.

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PC Richards - Horrible washer

Had this same washer about 2 years when I noticed rust forming around the bleach dispenser AND THEN the waher just stopped working.Had the repair guys come out & it needed a new part for the motor.

About a year later, a hose came loose from the back and an entire load of dirty water drained out all over my laundry room floor & went through the ceiling of my sons bedroom down below! What a mess!! Intermittenetly, the washer stops and I get this strange letter cose in the display which is not listed anywhere in the book. Have no clue what it means!

Have to cancel the cycle & wait a few hours and then it will start again!

I'm done with this washer!DO NOT BUY IT!

To know more click on the link: http://pc-richards.pissedconsumer.com/

PC Richards - Delivery Men Horror

I had the worst experience with delivery!! First off the damage that was caused by your two incompetent delivery men far outweighs the price of the refrigerator. The delivery men could not lift the refrigerator up, so they proceeded to drag and bounce the dolly up my new paver steps and walkway. This was after I told them that they would have to pick it up. When they reached my front door which are double doors they proceeded to scratch the door, and had the nerve to proceed up the interior stairs after my husband told them to stop. The one delivery man had the audacity to get an attitude with my husband, and said “I not scratch nothing” (he did not speak English well), and advanced up the stairs scratching the wall with no precaution. As they entered my kitchen the two dropped the refrigerator in the spot and said sign. My husband and I were incensed and in disbelief, and said no you have to level out the refrigerator and the doors. The one man knelt down, and said “can’t be done”. I then told them take it back I do not want it, as it was vibrating and making a loud sound because it was damage and not leveled.
I immediately called the store and asked for the Manager James Langford who was not around at the time, so I told the two men to take the appliance out of my house. The one young man who had the attitude before malevolently pulled the refrigerator from the corner, and gouged scratches into my wood floor all the way to my interior steps. They then had the tenacity to wheel and bounce the dolly down my steps and pavers again, which caused my pavers to pop up and others to bend forward.
To say that I am a dissatisfied customer would be an understatement. I want action taken by PC Richards to repair all the damage done. I will take this further if need be. I demand a call back from someone who is going to rectify, and reimburse me for this damage. Just to reiterate the following damages are as follows: Paver steps torn away from main base, door scratched, interior wall scratched, and kitchen wood floors scratched.
The General Manager James did see that I was very upset when I arrived at the store, and was sympathetic as he took my statement down. I believe he reported it to the claims department, claims number 67-351200. Again, he worked fast, but this does not fix the damage done to my property.

Again, I cannot say it enough I am beyond dissatisfied. To know more click on the link
http://pc-richards.pissedconsumer.com/horrible-washer-20150308605327.html

PC Richards got the worst customer service

NEW YORK, NEW YORK -- So I got a new flat screen TV from PC Richards. One month after I got it delivered to my home, the TV went bad, it wasn't big dill because I got the extended warranty and in 24 hours a technician showed up at my door step and took my TV for reparation.

14 days later and still no phone call, I decided to call pc Richards myself. After a short conversation with a phone representative it turn out that no one started to work on my TV cause the technicians over their work only Mon-Fri. I was informed that they still don't know what the problem is, but as soon as they going to figure it out, they going to fix it.

7 days went by and still nothing. I got tried of being mister nice guy and decided to call there every day asking about my TV. I guess it worked cause after 7 days the manager of the customer service center admit that they had no idea what they doing and gave me full credit to go and buy a new TV.

I wish this how my story ended; regretfully I was missing my metal bars that I used to hang my TV on the wall with. The bars used to be attach to my old TV and for some reason, no matter how many times I called the customer service center, I can't seem to get them back to me. It's been a month and 2 weeks now and I'm still on the phone with them almost every day. They schedule a drop off, I take the off from work and then they don't show up.

KEEP AWAY FROM PC RIDCHARDDS!!!!!

To know more click link:- http://www.consumeraffairs.com/home_electronics/pc_richard_home_electronics.html

PC Richards a Rip Off

FARMINDALE, NEW YORK -- September 2007, purchased a Malbar Washer Dryer WD1000 combo unit w/ a 3 yr extended service plan. Was delivered by Malbar within a couple of days. Months after, reading the literature it was apparent that Malbar omitted packaging the shipping bolts required to move the machine. I called back and insisted on having it. The pissed off Tech dropped it off along w/ some extended hoses that I had bought. August 2009, I moved from Astoria to Manhattan, personally installed the bolts (thought I was qualified in having my Master'??s in Engineering) and ensured that the reputable, moving company moved the unit in the upright position.

The machine was then reinstalled and worked well until June 23, 2010. That night during the washing cycle, there was a loud explosion along w/ sparking and smoke coming from the top of the machine. I hastily unplugged it, disconnected the plumbing and pulled it off the wall to ensure that it did not catch the building on fire. Next day I called Malbar to set up service, spoke to Nancy (nice lady) and explained what happened. She had asked if I had moved (nothing else), and asked me to update my address w/ both Malbar and PC Richards, I did. Service Tech came out, same guy that installed the machine, pissed that he could not get parking, and started arguing w/ me from the front door..

"This is not the same address, why did you move the machine? Why did you move the machine? I can't deal w/ this **" Additionally, he did not remove any panels of the machine, continued arguing, and started writing. When I engaged him, thinking that he was over his parking woes, he stated that the machine had "?structural damages causing the electrical sparking incurred due to the move". I asked, "all that by just looking at the machine?" He responded "yeah smart guy. Deal w/ it. Wait for the report."

As soon as he left, I called Nancy to report his unprofessional conduct. Her response "He'??s usually like that." Called PC Richards few days later, and spoke to several folks. One stated that they'??ll send a PC Richards tech to check it out and would call back when appointment was confirmed, still waiting! I called back on 7/6/10 to follow up, spoke to Cassidy (refused to give her last name), who informed, that due to "??customer neglect"? I voided my warranty stating that I had moved the machine without the shipping bolts as indicated in Malbar's report. I couldn't believe it, and asked her to send out their PC Richards Tech to confirm that. She responded "it's your word against theirs".

No need to confirm! I asked for their NYC consumer affairs ID#, she stated that they did not have one. Asked her to check w/ her supervisor which she did stating that they did not have a NYC Consumer Affairs ID#! I explained that they were breaking the law and furnished her w/ the ID #. I couldn't believe it, a company like PC Richards and Son's lacks the professionalism. The integrity, the rational to properly investigate legitimate consumer concerns only to advocate the capitalistic gains for both their manufactures and themselves. I would never patronize PC Richards and their warranty ever again. Apparently, their spin on their customers are "??there goes another sucker!"?

To know more click link :-  http://mythreecents.com/reviews/pc-richards